Please describe to our team the items as precisely as possible and note where did you lose the items. We will contact you to confirm if the items are found and to arrange how they should be returned.
Hotel Veliki reserves the right to only store lost and forgotten items for a period of 3 weeks. After the 3 week period Hotel Veliki can no longer assist in recovering lost or forgotten items.
No penalties will be charged if you cancel up to 3 days prior to arrival.
If you cancel 1 or 2 days prior to arrival one night stay for total numbers of booked rooms will be charged.
If you cancel on the day of arrival we will charge you the total amount.
“No show” will be charged for total amount.