Frequently Asked Questions

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We work 24/7 and also during all holidays.

Breakfast, VAT, city tax and insurance are included in the room price.

Room service is available from 8 am - 10 pm, therefore you can order from cafe Veliki menu.

There are two single beds in a twin room and a double room has one double bed.

Most of the rooms contain a shower cabin, only two apartments have a bathtub.

No, children up to the age of 2 stay for free (accompanied by an adult).

Of course we can offer baby cot and is free of charge.

Please describe to our team the items as precisely as possible and note where did you lose the items. We will contact you to confirm if the items are found and to arrange how they should be returned. Hotel Veliki reserves the right to only store lost and forgotten items for a period of 3 weeks. After the 3 week period Hotel Veliki can no longer assist in recovering lost or forgotten items.

You can leave your laundry at the reception in the morning with a list of clothes and it will be ready the next day. We charge this service additionally.

We have a baby chair in restaurant Veliki which you can use during meals. If you need one in the room we can bring it to you.

Premium restaurant Veliki is at ground floor. As a hotel Veliki guest, you get 5% off on food/ beverage in our restaurant.

We serve breakfast from 8 am -11 am.

You can check in from 14h. If you come earlier we can offer you a place where you can store your luggage safely.

You need to check-out until 11h.

The building is protected by the institute for the Protection of Monuments and because of that we cannot embed the elevator. You can always ask our friendly staff to help you with your luggage.

We offer you a free wireless internet connection throughout our hotel.

Seasonal fruit, salads, different types of cheeses, eggs, sausages, bread, pastry, platter of meat delicacies, cookies, grilled vegetables, canned tuna, jam, chocolate cream, seeds, cornflakes, cereal, milk, yogurt, 2 types of juices, tea, filter coffee (espresso can be ordered additionally).

All rooms on the 3rd floor are smoking rooms.

Hotel Veliki has four private garages. Two of them are suitable for smaller cars. You need a reservation for each garage and you need to pay an additional 7 eur/day.

Yes we allow smaller pets. Additional fee for pets is 10 €/day. It is not allowed to leave your pet unattended in the room.

When you book our room we ask for credit card details (name of holder, number of card, date of expiry and cvc code). This is a guarantee for your reservation. Please read cancelation policy.

No penalties will be charged if you cancel up to 3 days prior to arrival. If you cancel 1 or 2 days prior to arrival one night stay for total numbers of booked rooms will be charged. If you cancel on the day of arrival we will charge you the total amount. “No show” will be charged for total amount.

We accept Visa, Mastercard, Maestro, American Express.

There are 2 single rooms, 2 twin rooms, 4 double bedrooms and 6 apartments in the hotel. In total 14 rooms.

Monday-Thursday & Sunday. 08am- 11pm Friday & Saturday 08am- 12pm